Refund and Cancellation Policy

Up from the Ashes Digital Productions, LLC

Effective Date: May 14th, 2026

This Refund & Cancellation Policy outlines how cancellations, refunds, and rescheduling are handled for services provided by Up from the Ashes Digital Productions, LLC (“Company,” “we,” “us,” or “our”).

By engaging our services, you agree to this policy in addition to our Terms of Service.

1. DEPOSITS & UPFRONT PAYMENTS

• Deposits are non-refundable unless otherwise stated in writing

• Deposits secure scheduling, planning, and reserved production time

• Work often begins immediately upon receipt of a deposit

2. PROJECT CANCELLATIONS BY CLIENT

2.1 Cancellation Before Work Begins

If a client cancels before any work has started:

• Any payments made beyond the non-refundable deposit may be refunded

• Administrative or processing fees may be deducted

2.2 Cancellation After Work Has Started

If a client cancels after work has begun:

• The client is responsible for payment for all work completed to date

• No refunds will be issued for completed work, time spent, or resources allocated

• Any remaining unpaid balance for completed work is due immediately

2.3 Cancellation Near Deadlines or Production Dates

Cancellations within [X days] of a scheduled shoot, delivery, or milestone may:

• Forfeit all payments made

• Be subject to additional fees if vendors, locations, or contractors were booked

3. RESCHEDULING

• Rescheduling requests must be made as soon as possible

• One reschedule may be permitted at our discretion

• Additional reschedules may incur fees

• Rescheduling is subject to availability

4. REFUNDS FOR DELIVERED WORK

Due to the custom nature of creative services:

• All completed and delivered work is non-refundable

• Refunds are not issued based on subjective preferences or creative differences

• Revisions are handled according to the Client Agreement

5. TERMINATION BY THE COMPANY

We reserve the right to terminate a project if:

• The client breaches the agreement or this policy

• Payments are not made on time

• Communication breaks down or the project becomes unworkable

In such cases:

• The client remains responsible for payment for work completed

• Any licenses granted may be revoked if payment is not completed

6. SUBSCRIPTIONS & RETAINERS (IF APPLICABLE)

For recurring services or retainers:

• Payments are billed in advance

• Unused time does not roll over unless stated in writing

• Cancellations must be submitted in writing at least [X days] before the next billing cycle

7. FORCE MAJEURE

We are not responsible for delays or cancellations caused by events beyond our reasonable control, including but not limited to:

• Natural disasters

• Illness or emergencies

• Government actions

• Equipment failure outside reasonable control

8. HOW TO CANCEL

All cancellation or rescheduling requests must be submitted in writing to:
[your@email.com]

9. POLICY CHANGES

We may update this policy from time to time.
Changes will be posted with a revised effective date.